Returns & Exchanges
RETURNS
Returns are free on all orders.
To return a purchase, your item(s) must meet the following criteria:
* Be returns within 14 days of your delivery date.
* Be in its original, unused, unaltered and unwashed condition
* Be returned from the original shipping country with original tags and packaging
Items marked as Final Sale are not eligible for a refund or return. If you believe an item is faulty or you are based in the UK or Europe, this does not conflict with your statutory right to return. Please reach out to Customer Care to return your Final Sale items.
* Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost.
Maxibillion reserves the right to reject returns that do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
* Please note that we cannot accept returns of any underwear and inner wear products due to hygiene reasons.
EXCHANGES
We are unable to offer exchanges at this time; we do, however, accept returns. We request that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
REFUNDS
Once your item(s) have been returned, you must allow 5-10 business days for your original payment method to be reimbursed. Once your refund has been processed, you will receive a confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account. Please note that original shipping fees are not refundable.
Returns are free on all orders.
To return a purchase, your item(s) must meet the following criteria:
* Be returns within 14 days of your delivery date.
* Be in its original, unused, unaltered and unwashed condition
* Be returned from the original shipping country with original tags and packaging
Items marked as Final Sale are not eligible for a refund or return. If you believe an item is faulty or you are based in the UK or Europe, this does not conflict with your statutory right to return. Please reach out to Customer Care to return your Final Sale items.
* Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost.
Maxibillion reserves the right to reject returns that do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
* Please note that we cannot accept returns of any underwear and inner wear products due to hygiene reasons.
EXCHANGES
We are unable to offer exchanges at this time; we do, however, accept returns. We request that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
REFUNDS
Once your item(s) have been returned, you must allow 5-10 business days for your original payment method to be reimbursed. Once your refund has been processed, you will receive a confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account. Please note that original shipping fees are not refundable.
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